TERMS OF SERVICE

Last updated: April 25, 2026

1. AGREEMENT TO TERMS

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Chartanimator LLC, a Wyoming limited liability company ("Company," "we," "us," or "our"), governing your access to and use of the website located at https://www.chartanimator.io and all related software, services, and content (collectively, the "Service").

By creating an account, clicking "I Agree," or otherwise accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you are using the Service on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.

2. DESCRIPTION OF SERVICE

ChartAnimator is a web-based SaaS video editor that enables users to create animated trading chart videos. Features include, but are not limited to:

• Animation of candlestick and other financial chart types
• Technical analysis drawing tools (Fibonacci retracement, Elliott wave, trendlines, and others)
• Video rendering and export in MP4 and other supported formats
• Community template gallery and project sharing
• Academy educational content

The Service is provided on a subscription basis (Free, Pro, and Elite tiers) and may include one-time add-on purchases such as render packs. The features available to you depend on your active subscription tier. We reserve the right to modify, update, or discontinue any feature at any time with reasonable notice.

3. ELIGIBILITY & ACCOUNT REGISTRATION

3.1 Age Requirement

You must be at least 18 years of age (or the age of legal majority in your jurisdiction) to use the Service. By using the Service, you represent and warrant that you meet this requirement. If you become aware of any user under the age of 18 accessing the Service, please notify us immediately at hello@chartanimator.io.

3.2 Account Creation

You must create an account to access most features of the Service. You may register using your email address or by connecting a supported third-party social login provider (currently Google). You agree to provide accurate, current, and complete information during registration and to keep your account information updated.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to: (a) use a strong, unique password; (b) notify us immediately at hello@chartanimator.io if you suspect any unauthorised access to your account; and (c) not share your account with any third party. We are not liable for any loss or damage arising from your failure to comply with these obligations.

3.4 One Account Per User

Each person may maintain only one active account. Creating multiple accounts to circumvent subscription limits, free tier restrictions, or any other restriction is prohibited and may result in immediate termination of all associated accounts.

4. SUBSCRIPTION PLANS & BILLING

4.1 Plans

The Service is offered under the following plans (pricing subject to change with notice):

• Free — Limited features, available at no charge
• Pro — Enhanced features, billed monthly or annually at your election
• Elite — Full feature access, billed monthly or annually at your election

Current pricing is displayed at https://www.chartanimator.io. We may also offer one-time render pack purchases that add rendering credits to your account.

4.2 Billing & Payment

All paid subscriptions are processed through Stripe. By providing a payment method, you authorise us to charge the applicable subscription fee on a recurring basis (monthly or annually, as selected) until you cancel. We accept Visa, Mastercard, American Express, and Discover. All amounts are in US Dollars (USD) unless otherwise stated.

4.3 Automatic Renewal

Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date. You will not receive a separate renewal notice. It is your responsibility to cancel before renewal if you do not wish to be charged for the next period.

4.4 Price Changes

We reserve the right to change subscription pricing at any time. We will provide at least 30 days' notice of any price increase to your registered email address. Your continued use of a paid plan after the effective date of a price change constitutes your acceptance of the new price.

4.5 Taxes

Subscription fees are exclusive of any applicable taxes (including VAT, GST, or sales tax). You are responsible for all taxes applicable to your purchases. Where required by law, we may collect and remit taxes on your behalf.

4.6 Failed Payments

If a payment fails, we may attempt to re-charge your payment method. If payment remains unsuccessful after reasonable attempts, we reserve the right to downgrade your account to the Free tier or suspend access until payment is received.

4.7 Cancellation

You may cancel your subscription at any time via the billing portal accessible from your account dashboard or by contacting hello@chartanimator.io. Cancellation takes effect at the end of the current billing period. You will retain access to paid features until that date. Cancellation does not entitle you to a refund for any unused portion of the current billing period unless required by applicable law.

5. REFUND POLICY

We want you to be satisfied with ChartAnimator. If you experience a technical issue that prevents you from using the Service as described and we are unable to resolve it within a reasonable timeframe, please contact us at hello@chartanimator.io and we will review your request on a case-by-case basis.

Refunds are not provided for:

• Unused subscription time after cancellation
• Partial billing periods
• One-time render pack purchases once rendering credits have been consumed
• Dissatisfaction with output quality where the Service functioned as intended
• Failure to cancel before an automatic renewal

Nothing in this section limits any rights you may have under applicable consumer protection law in your jurisdiction.

6. ACCEPTABLE USE & PROHIBITED ACTIVITIES

6.1 Permitted Use

You may use the Service for lawful personal or internal business purposes — creating, editing, and exporting animated trading chart videos for your own channels, clients, or business — subject to these Terms.

6.2 Prohibited Activities

You agree not to, and will not permit others to:

• Resell or sublicense the Service or provide access to the Service to third parties as a standalone product or service, without our prior written consent
• Reverse engineer, decompile, or disassemble any part of the Service or attempt to derive source code
• Scrape, crawl, or data-mine the Service using automated tools, bots, spiders, or similar mechanisms
• Abuse the API or any programmatic access, including sending requests at a rate that unreasonably burdens our infrastructure
• Circumvent any access controls, subscription limits, rate limits, or security measures
• Upload or transmit viruses, malware, or any malicious or harmful code
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity
• Infringe any third party's intellectual property, privacy, or other rights
• Use the Service to create, distribute, or promote content that is defamatory, obscene, harassing, threatening, fraudulent, or otherwise unlawful
• Use the Service to violate any applicable law or regulation, including financial regulations, export controls, or sanctions
• Share, sell, or transfer your account to any other person
• Attempt to gain unauthorised access to any other user's account or to our systems or networks
• Interfere with or disrupt the integrity or performance of the Service or the data contained therein

We reserve the right to investigate and, where appropriate, take legal action against anyone who violates this section, including removing content, suspending or terminating accounts, and reporting to law enforcement authorities.

7. USER-GENERATED CONTENT

7.1 Your Content

"User Content" means any data, files, chart configurations, projects, videos, templates, or other materials you upload to, create within, or share through the Service. You retain all ownership rights in your User Content.

7.2 Licence to Us

By uploading or sharing User Content through the Service, you grant Chartanimator LLC a worldwide, non-exclusive, royalty-free, sublicensable licence to host, store, process, reproduce, display, and distribute your User Content solely as necessary to operate, maintain, and improve the Service. This licence terminates when you delete your User Content or your account, subject to any retention periods required by law or set out in our Privacy Policy.

7.3 Shared & Public Content

If you choose to share a project or template publicly (e.g., via the community gallery or a public share link), you grant other users of the Service a non-exclusive licence to view and, where permitted by the sharing settings you select, use or remix that content. You may revoke public sharing at any time from your account settings, but content that has already been accessed by others may be retained by those users.

7.4 Your Warranties

You represent and warrant that: (a) you own or have the necessary rights to all User Content you submit; (b) your User Content does not infringe any third party's intellectual property, privacy, or other rights; and (c) your User Content complies with these Terms and all applicable laws.

7.5 Content Standards

You agree not to submit User Content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, fraudulent, or otherwise objectionable. We reserve the right, but have no obligation, to review, screen, edit, or remove any User Content at our sole discretion and without notice.

8. INTELLECTUAL PROPERTY

8.1 Our Intellectual Property

The Service and all of its components — including the software, code, algorithms, user interface designs, graphics, logos, trademarks, text, and all other content created by us — are the exclusive property of Chartanimator LLC or our licensors and are protected by US and international copyright, trademark, patent, trade secret, and other intellectual property laws. Nothing in these Terms grants you any rights in or to our intellectual property except the limited right to use the Service as described herein.

8.2 Feedback

If you submit ideas, suggestions, feature requests, or other feedback regarding the Service ("Feedback"), you hereby assign to us all rights, title, and interest in and to such Feedback. We are free to use Feedback for any purpose without compensation or attribution to you.

8.3 Exported Videos

Videos you export from the Service using your own data and chart configurations are your property, subject to any third-party content you may have incorporated. We claim no ownership over your exported video files.

9. DMCA & COPYRIGHT

We respect intellectual property rights and expect users to do the same. If you believe that material available on the Service infringes your copyright, please send a notification containing the following information to hello@chartanimator.io:

• A physical or electronic signature of the copyright owner or a person authorised to act on their behalf
• A description of the copyrighted work you claim has been infringed
• A description of the material you claim is infringing and its location within the Service
• Your contact information (address, telephone number, and email address)
• A statement that you have a good-faith belief that the use is not authorised by the copyright owner, its agent, or the law
• A statement, under penalty of perjury, that the information in the notification is accurate and that you are authorised to act on behalf of the copyright owner

We will respond to valid DMCA notices and, where appropriate, remove or disable access to the allegedly infringing material. Repeat infringers' accounts will be terminated.

10. THIRD-PARTY SERVICES & LINKS

The Service integrates with or relies upon third-party services, including but not limited to Stripe (payments), Clerk (authentication), AWS (rendering infrastructure), Vercel (hosting), PostHog (analytics), Sentry (error monitoring), Resend (email), and Neon (database). Your use of such third-party services is subject to their respective terms of service and privacy policies. We are not responsible for the practices of any third-party service providers.

The Service may contain links to third-party websites or resources. These links are provided for convenience only. We do not endorse, and are not responsible for, any third-party content, products, or services. You access third-party sites at your own risk.

11. FINANCIAL & TRADING DISCLAIMER

ChartAnimator is a video creation tool only. Nothing on the Service constitutes financial advice, investment advice, trading advice, or any other form of financial guidance.

Chart animations, technical analysis drawings, and all other content created using the Service are for educational and informational purposes only. Past performance of any financial instrument is not indicative of future results. We make no representations or warranties regarding the accuracy, completeness, or suitability of any financial data used within the Service.

You should always conduct your own independent research and consult a qualified financial professional before making any investment or trading decisions. We are not liable for any financial losses or damages arising from your use of content created with the Service.

12. DISCLAIMER OF WARRANTIES

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT: (A) THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; (B) ANY DEFECTS OR ERRORS WILL BE CORRECTED; (C) THE SERVICE OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR (D) THE RESULTS OBTAINED FROM USING THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

13. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:

• IN NO EVENT SHALL CHARTANIMATOR LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES (INCLUDING LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE, OR SYSTEM FAILURE) ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY.
• OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNTS YOU PAID TO US IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) FIFTY US DOLLARS (USD $50).
• ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE MUST BE BROUGHT WITHIN ONE (1) YEAR OF THE DATE ON WHICH THE CAUSE OF ACTION AROSE, OR SUCH CLAIM SHALL BE FOREVER WAIVED AND BARRED.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

14. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Chartanimator LLC and its officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to: (a) your breach of these Terms; (b) your User Content; (c) your use of the Service in violation of applicable law; (d) your violation of any third party's rights; or (e) any claim that your User Content caused damage to a third party.

We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defences.

15. DISPUTE RESOLUTION & ARBITRATION

15.1 Informal Negotiations

Before initiating any formal dispute resolution proceeding, you and we agree to attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Service ("Dispute") through good-faith informal negotiations. Either party must send a written notice of the Dispute to the other party describing the nature of the dispute and the relief sought. We will send our notice to your registered email address; you must send your notice to hello@chartanimator.io. The parties shall have 30 days from receipt of such notice to attempt resolution. If the Dispute is not resolved within 30 days, either party may proceed to arbitration as set forth below.

15.2 Binding Arbitration

If informal negotiations fail, any Dispute (except as set forth in Section 15.4) shall be finally and exclusively resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, which are available at www.adr.org. The arbitration shall take place in Sheridan, Wyoming, United States, or, if both parties agree, remotely. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

15.3 Arbitration Fees

We will pay all AAA filing, administration, and arbitrator fees for any arbitration we initiate. For arbitration you initiate, fee allocation shall be governed by the AAA Consumer Arbitration Rules; however, if the arbitrator finds the arbitration was filed for an improper purpose or without a reasonable basis, the arbitrator may require you to pay fees. We agree to pay arbitration fees if they are deemed excessive relative to the amount in dispute.

15.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights, confidential information, or other proprietary rights, without first engaging in informal negotiations or arbitration.

15.5 Class Action Waiver

YOU AND WE EACH AGREE THAT ANY PROCEEDING, WHETHER IN ARBITRATION OR IN COURT, SHALL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. If a court or arbitrator determines that the class action waiver set forth in this section is void or unenforceable for any reason, or that an arbitration can proceed on a class basis, then the arbitration provisions set forth in this Section 15 shall be deemed null and void in their entirety and the parties shall be deemed to have not agreed to arbitrate disputes.

15.6 Opt-Out

You may opt out of the arbitration agreement by sending written notice to hello@chartanimator.io within 30 days of first accepting these Terms. Your opt-out notice must include your full name, account email address, and a clear statement that you wish to opt out of arbitration. Opting out does not affect any other provision of these Terms.

16. GOVERNING LAW

These Terms and any Dispute arising out of or related to them or the Service shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without giving effect to any choice or conflict of law provision. For any Dispute not subject to arbitration under Section 15, you and we each consent to the personal jurisdiction of, and venue in, the state and federal courts located in Sheridan County, Wyoming.

17. TERMINATION

17.1 Termination by You

You may terminate your account at any time by cancelling your subscription (if applicable) and deleting your account via your account settings, or by contacting hello@chartanimator.io. Termination of your account does not entitle you to a refund except as provided in Section 5.

17.2 Termination by Us

We may suspend or terminate your access to the Service, with or without notice, if: (a) you breach any provision of these Terms; (b) we are required to do so by law; (c) we decide to discontinue the Service; or (d) your continued use poses a risk to other users or to the integrity of the Service. In cases of serious breach (e.g., abuse, fraud, or illegal activity), we may terminate your account immediately and without prior notice.

17.3 Effect of Termination

Upon termination of your account: (a) all licences granted to you under these Terms will immediately cease; (b) you must cease all use of the Service; and (c) we may delete your User Content in accordance with our data retention policies described in our Privacy Policy. Sections 7.2, 8, 11, 12, 13, 14, 15, 16, and 19 of these Terms shall survive termination.

18. CHANGES TO THESE TERMS

We reserve the right to modify these Terms at any time. When we make material changes, we will notify you by email to your registered address and/or by posting a prominent notice on the Service at least 14 days before the changes take effect (or a shorter period where required by law). Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms.

If you do not agree to the revised Terms, you must stop using the Service and cancel any active subscription before the effective date of the changes.

19. MISCELLANEOUS

19.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies or agreements expressly incorporated by reference, constitute the entire agreement between you and Chartanimator LLC with respect to the Service and supersede all prior and contemporaneous agreements, representations, and understandings.

19.2 Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary and shall not affect the validity and enforceability of the remaining provisions.

19.3 Waiver

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorised representative of Chartanimator LLC to be effective.

19.4 Assignment

You may not assign or transfer these Terms, or any rights or obligations hereunder, without our prior written consent. We may freely assign or transfer these Terms, including in connection with a merger, acquisition, or sale of assets. Any purported assignment in violation of this section shall be null and void.

19.5 Force Majeure

We will not be liable for any delay or failure to perform our obligations under these Terms to the extent that such delay or failure is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil disturbances, government actions, internet or power outages, or failures of third-party service providers.

19.6 Export Compliance

You agree to comply with all applicable export control laws and regulations. You represent and warrant that you are not located in, or a resident or national of, any country subject to US government embargo or sanctions, and that you are not listed on any US government list of prohibited or restricted parties.

19.7 No Third-Party Beneficiaries

These Terms are for the benefit of you and Chartanimator LLC only and are not intended to confer any rights or remedies on any third party.

19.8 Headings

Section headings are for convenience only and shall have no legal or contractual effect.

19.9 Electronic Communications

By using the Service, you consent to receive electronic communications from us, including notices, disclosures, and other information. You agree that all agreements, notices, and disclosures that we provide to you electronically satisfy any legal requirement that such communications be in writing.

20. CONTACT US

If you have any questions about these Terms of Service, please contact us:

Chartanimator LLC
30N S Gould St
Sheridan, WY 82801
United States
Email: hello@chartanimator.io